Help desk software enables support agents to provide quick and easy answers to help seekers. Dec 05, 2019 other help desk software, such as jira service desk, provides additional security measures and identity management primarily single signon or sso features, which may be key differentiators to. Jira service desk is purpose built for your it and service teams, providing them with everything they need out of the box for incident, change and problem management. Integration between jira software and jira service desk. You need jira service desk help desk software built for small businesses. I tried to search all known fora to me, but couldnt find the correct solution. User documentation for jira service desk server 3 atlassian. Atlassian has acquired halp, a software company that turns slack into an internal help desk ticketing system for various business departments including it, security, legal, finance and. Richman explains that companies using slack and rival platforms increasingly saw these systems used. It has since launched integrations with atlassians jira service desk, its helpdesk software. The right help desk software makes it simple for agents to organize, prioritize, and.
Atlassian has acquired halp, which makes help desk. Jira service desk it service desk en itsmsoftware atlassian. Join the 15000 growing businesses who put service at the heart of their business. Customer service software by jira service desk atlassian. Download the ebook, case studies, videos, and much more. Build a better help desk by connecting your existing software and support channels into a single, streamlined customer portal. Halp turns team messaging apps like slack into an internal help desk and ticketing solution among for employees. The jira service desk rest api covers jira service desk features such as customer requests, queues, and slas. You need something you can get up and running easily, but that will also scale with your business. The right help desk software makes it simple for agents to organize, prioritize, and resolve requests so nothing falls through the cracks. If you dont have an account yet, you can create one just follow the prompts. Spin up new services with jira service desks intuitive, codeless setup and configuration.
Jira service desk maakt gebruik van een per agentprijsmodel. Atlassian said tuesday that its buying halp, makers of a software platform that turns internal service desk tickets into conversational threads within slack. Integrating with onpremises tools jira software cloud provides oauth 2. Maybe this is an easy one, but i couldnt figure it out. Other help desk software, such as jira service desk, provides additional security measures and identity management primarily single signon or sso features, which may be key. Learn how small businesses can offer big support with help desk software. Jira service desk premium helps teams confidently scale their it service by offering unlimited storage, a financiallybacked 99. Atlassian is buying halp, a slackfirst help desk company. Click find new apps or find new addons from the lefthand side of the page. A support engineer will follow up with you quickly. Atlassian acquires slack help desk ticketing software. Atlassian acquires help desk firm halp computerworld. Jira service desk is a flexible, collaborative itsm solution built for rapid service delivery.
Sep 19, 2019 jira service desk is a solid helpdesk entry for midsize and even large businesses. Millions of users globally rely on atlassian products every day for improving software development, project management, collaboration, and code quality. Jira service desk is simply modern service desk software thats easy for anyone to use, simple for your admin to set up, and has everything your it teams need outofthebox including automation rules. Jira service desk is software built for both internal and external support. Jira service desk standard is the service desk you know and love today.
Atlassian acquires help desk firm halp the software company best known for its jira, trello and confluence platforms hopes the acquisition will make it easier for users to handle help desk requests. Atlassian expands jira service desk to nonit biz teams the software, initially designed to help it teams track and resolve service requests, can now be configured for use in nontech areas such. Good integration with enterprise vendor atlassian s other products as well as ample customizability and advanced. Employees and customers can submit help requests to your support team through a customer portal, via email, or through an embedded widget on your site. Fisheye documentation home atlassian documentation. For oneonone help, create a support request at atlassian support. Jira core business projects available to all licensed users jira software software projects integration with development tools agile boards release hub for software versions jira service desk service desk. But you cant deliver amazing service without the right tools. Does jira service desk need jira core or jira software. Atlassian has acquired halp, a software company that turns slack into an internal help desk ticketing system for various business departments including it, security, legal, finance and support.
Jira service desk is gewoon moderne servicedesksoftware. Customer support apps for jira and jira service desk improve customer satisfaction, reduce support costs, and provide better insight into your service operations. Host jira service desk on your server for more customization and control. Our affordable and transparent pricing lets you get started quickly and deliver value fast. Check the health of our cloud services and products. Employees and customers can submit help requests to your support team through a. Find answers, support, and inspiration from other atlassian users. What can i do to improve the way customers report bugs. Explore how atlassian customers modernize itsm with jira service desk. Helpdesk for jira is a great product and alternative to jira service desk. I have just started using jira service desk and jira software. Jira service desk server support jira service desk.
Jira service desk is simply modern service desk software thats easy for anyone to use, simple for your admin to set up, and has everything your it teams need outofthebox including automation rules, slas, realtime reporting, and itilcertified processes like incident, problem, and change management. Click the admin dropdown and choose atlassian marketplace. Jira service desk flexible, collaborative itsm software built for rapid service. Atlassian acquires slack help desk ticketing software startup. How do custom fields help collect the right information across jira service desk and jira software. Overview of jira service desk get started atlassian. Jira software is purpose built specifically for software teams. Get help using and administering jira service desk. Provide it service and support without the cost and complexity of. Thats why putting service at the heart of your growing business is so important. The extra project layer that service desk adds is often overkill for the simplified enduser participation and workflow needed by smaller organizations.